As I mentioned before, Nemo takes prilosec for his reflux, and we use the little independent pharmacy the next town over for his medication because the local Target refused to make a compound for him (if it weren't for the rest of my prescriptions and the fact that I do most of my non-perishable grocery shopping there, I'd totally break up with them. I swear.). He's been taking this stuff since about the middle of January, and we've had to make the run down there with one or more kids to go pick up the stuff that requires special care slightly less than every 30 days or so. It costs the highest amount of all of our insurance co-pays, more per month than the copay for an office visit. It's a damn shame the stuff works so well.
Anyway, last week I went with 3 of the four kids in the rain (this seems to be a pattern) to go get a new prescription filled, since they upped his dose at his 4 month checkup earlier this month when they discovered that he weighs in at a whopping 16 pounds and the previous dose wasn't doing much. It's a small pharmacy; they only have about 3 shelves of token over the counter stuff, a rack of candy, a cooler with juices and sodas, and a downstairs area that houses their business in medical equipment - wheelchairs, crutches, bedside commodes, shower chairs, crutches, braces, that sort of thing. The whole place is about the size of one floor of my townhouse, which while huge for a townhouse is rather small for a pharmacy.
They do, however, have a play area in the back with an assortment of books, fisher-price little people structures (though all of the people are gone), a couple of bean bags and small chairs, and a play kitchen. I sent Little Man and Sunny there to play and went to stand in line to drop off the script. They told me it would be 30 minutes and Nemo was getting fussy, so we left, drove across the street and got lunch, and went back. When we went back in, I carried Nemo instead of using the stroller and just threw my debit card in my pocket since I knew we wouldn't be long and I didn't feel like taking the time to tie on my Babyhawk in the rain.
When we got to the counter to get the medicine, the pharmacist came walking out to talk to me. He verified that we had gotten the previous prescription filled there the past two months, and I said yes. He looked thoughtful for a second and then said:
"Well, we made a mistake. Somehow the last two months when we ran it through your insurance we used the name brand prilosec, but we use the generic omeprazole in our preparation. This time when I ran it through, it only came up with a $15 copay. So, we owe you money. I sure am sorry about that."
With that, he asked me how I wanted my money, if I needed $5s and $1s or if I wanted larger bills, and gave me what I wanted. I left with a big, fat smile on my face and money in my pocket.
I'm not very confident that even if Target had noticed the mistake, they would have made any effort to fix it. More than once I've tried to be honest and correct a mistake made in their favor and couldn't convince them to take my money because they couldn't understand why I wanted to be honest and wouldn't just keep the money in the first place.
Glad to know I'm not the only honest person out there.
Comments